Sector: Printing and Print Management
Core Services: Outsourced printing and stationary services
Background
Cashflow became a major concern because over 50% of invoices for a global banking customer of outsourced stationary services were being rejected. The reasons were;
- Prices not agreed
- Incorrect prices invoiced
- Incorrect quantities invoiced
- VAT issues
- Back up documents missing
- Inaccurate orders
Aims
Within 7 days;
To create a fully integrated process for invoice and receipt data
To achieve 100% invoice accuracy
How?
Using lean principles;
- Training in Lean thinking
- Design “should be” process map
- Implement file order supermarkets.
- Review EVERY file in system and allocate status.
- Clean order files and prepare for invoicing
- Making the process VISUAL.
- Implement standard work and train all systems personnel
- Audit the process (‘stock take process’)
Benefits
The results after the system has bedded-in for a few weeks.
- 95% Invoices right first time
- 55% reduction in checking/rework
- 100% process visual management
- Tracking process implemented
- Standard work implemented
- Visual Management in place
- Standard Management in place